At Sterling Property Management, we aim to do our very best to provide a good service, in a polite, efficient and fair way but we are also aware that sometimes things can go wrong.
When this happens we would like you to let us know, then we can try to put matters right. We take all complaints about our service very seriously and will endeavour to deal with them promptly.
To try and minimise any inconvenience to the client and to deal with your complaint to a mutually satisfactory resolution, please follow our suggested step‐by‐step procedure:
1. Give the employee involved the opportunity to discuss your dissatisfaction with you informally.
2. If you are still dissatisfied, try resolving the matter by contacting your property manager.
If the problem is about your Property Manager and you are unable to discuss the matter with him/her or if you are unhappy with the way the matter was dealt with, you should put your complaint in writing and send it to:
The Managing Director, Sterling Property Management,
Suite 6, 194‐200 Brent Street, London NW4 1BJ